Support Requests

Service-Hotline

  • Telefon:  +49 36601 / 747 – 0

Hours of Operation

  • Monday – Friday 8am til 5pmr

Services

Phone Support / Remote Maintenance

  • Support with troubleshooting in the event of a malfunction
  • Support from service technicians
  • Remote maintenance via VPN or custom remote access 

Spare Parts Management 

  • Spare Parts Sales
  • Production of replacement wear part kits

Maintenance

  • Analysis
  • Testing of performance parameters
  • Determining the need for repairs

Repairs in the event of a malfunction

  • Short-notice appointments during machine downtime
  • Replacement of wear parts

System Expansions

  • Cycle time optimization
  • Integration of additional processes / types

Implementation / Relocation

  • Disassembly
  • Packaging and Shipping
  • Installation, Commissioning
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